* All refund requests must be submitted in writing, clearly stating the reason for cancellation and accompanied by any relevant supporting documentation where applicable.
* Refunds shall be processed only after receiving confirmation from the respective hotels, airlines and other service providers.
* Approved refunds shall be made using the original method of payment wherever reasonably practicable.
* Any non-refundable charges, administrative fees, banking charges, currency conversion losses or cancellation fees imposed by hotels, airlines, government authorities or third-party service providers shall be deducted from the refundable amount.
* Processing times for approved refunds may vary depending on the policies and procedures of the respective service providers and financial institutions.