Anti-Fraud & Platform Misuse Policy

PirtTrip seeks to maintain a fair, trusted, and functional marketplace for travelers and travel businesses. This Policy is intended to help prevent:

• Fake accounts
• Fraudulent leads
• Identity misuse
• Spam behavior
• Payment abuse
• Misrepresentation
• Platform manipulation
• Harassment
• Competitor sabotage
• Other harmful conduct

This Policy may apply to:

• Travel Businesses
• Prospective partners
• Travelers / inquiry users
• Employees or agents acting on behalf of users
• Third parties interacting with the platform

Partners must not engage in conduct including:

Users must not:

Repeated misuse may lead to restriction or blocking.

• Submit knowingly false inquiries
• Spam multiple businesses abusively
• Harass partners
• Misuse contact tools
• Impersonate another person
• Use bots or scripts
• Submit malicious or disruptive requests

PirtTrip may use verification tools such as OTP-based checks or contact validation measures to improve inquiry quality. Even where verification is used, PirtTrip does not guarantee that every inquiry will convert into genuine commercial intent.

If a traveler reports harassment, spam, abusive calling, misleading conduct, or repeated disturbance by a partner, PirtTrip may:

Examples may include:

• Review the complaint
• Seek the partner’s explanation
• Issue a warning
• Restrict account privileges
• Suspend or discontinue partner access
• Excessive unsolicited calls
• Repeated messaging after refusal
• Late-night disturbance
• Misleading promises

Partners are expected to handle customer data responsibly and in accordance with their own privacy commitments and applicable law. PirtTrip does not supervise every downstream interaction once lead details are shared. Users should review partner policies and exercise judgment before proceeding. Where serious misuse is evidenced, PirtTrip may still take platform action.

Any attempt by one business to damage another through:

may result in investigation and enforcement action.

• Fake inquiries
• False complaints
• Review manipulation
• Misleading reports
• Coordinated disruption

If a partner purchases Connects or services and then engages in dishonest payment disputes, abusive chargebacks, or bad-faith reversal attempts, PirtTrip may:

• Freeze account access
• Pause services
• Withhold benefits
• Recover dues where lawful
• Terminate account

PirtTrip may rely on available evidence such as:

We are not obligated to disclose internal detection methods.

• Internal analytics
• Platform behavior signals
• Complaint records
• Payment records
• Screenshots
• Communication samples voluntarily provided
• Document review results
• Historical account patterns

Where urgent risk, fraud suspicion, legal exposure, or safety concerns exist, PirtTrip may take immediate action without prior notice, including:

• Temporary hold
• Suspension
• Lead restriction
• Listing removal
• Investigation lock

If fraud, manipulation, or serious misuse is found, PirtTrip may revoke benefits including:

Refunds may be denied in such cases.

• Connect balances
• Promotional credits
• Verified badges
• Account privileges

Users and partners are expected to cooperate reasonably during investigations, including clarification requests and supporting information. Failure to cooperate may influence business decisions.

Where legally required or reasonably necessary in serious matters, PirtTrip may cooperate with:

subject to applicable law.

• Police authorities
• Courts
• Regulators
• Payment processors
• Legal advisors

PirtTrip generally does not publicly identify suspended or banned users/businesses solely for enforcement reasons, unless required by law or necessary to protect the platform.

Fraud and misuse often involve nuanced facts. Final actions may depend on risk assessment, evidence quality, repeated behavior, severity, and business judgment. PirtTrip reserves discretion to determine appropriate platform action.

Restricted users may contact support for review. Submission of an appeal does not guarantee reinstatement.

While PirtTrip uses controls to reduce fraud, no platform can guarantee the complete absence of misuse. Users should continue to exercise independent caution.