Connect Purchase Terms

This requirement helps ensure that every Business Profile and Trip Listing displayed on PirtTrip belongs to an active Travel Business that is available to respond to traveller enquiries.

• Your Business Profile may be unpublished, hidden or suspended from public view.
• All published Trip Listings may be automatically unpublished or made unavailable to travellers.
• You may stop receiving new traveller enquiries.
• Your Business Profile and Trip Listings may only be restored after purchasing the required Connect(s), subject to applicable platform checks and processing.

Connects are digital platform credits that enable eligible Travel Businesses to access traveller enquiry opportunities generated through PirtTrip. Connects:

• are platform usage credits only;
• are not currency, stored value, digital money or financial instruments;
• have no independent monetary value;
• cannot be redeemed, exchanged or converted into cash except where required by applicable law.

Partners may purchase Connects using payment methods made available on the platform, including (where available):

Payments are processed through authorised payment gateway providers, including Razorpay or any successor payment provider integrated by PirtTrip.

• UPI
• Debit Card
• Credit Card
• Net Banking
• Other supported payment methods

PirtTrip may offer:

All prices displayed are subject to change at any time and shall apply only to future purchases.

• Standard Connect pricing
• Minimum purchase packs
• Bulk purchase plans
• Promotional offers
• Custom business plans
• Subscription or recurring plans (if introduced)

PirtTrip reserves the right to revise:

Price changes may be communicated through the Partner Dashboard, email, platform notifications or other official communication channels.

• Connect pricing
• Minimum purchase quantities
• Promotional offers
• Bulk purchase plans
• Subscription plans

A Connect may be deducted whenever a Travel Business gains access to a traveller enquiry, including but not limited to:

The deduction mechanism may change from time to time as the platform evolves.

• Unlocking traveller contact details
• Unlocking traveller name
• Accessing enquiry information
• Any other lead-access mechanism introduced by PirtTrip

Travellers may choose to send enquiries to one or multiple Travel Businesses in order to compare itineraries, pricing and services. Each enquiry received by an eligible Travel Business constitutes an independent enquiry opportunity.

Traveller information shared through PirtTrip shall only be used for responding to the relevant enquiry and legitimate business communication. Partners shall not:

• misuse customer information;
• sell or distribute customer data;
• contact travellers for unlawful purposes;
• use traveller information outside the scope of the enquiry without appropriate consent.

PirtTrip may use verification systems including:

A successfully verified enquiry will generally be considered a valid Connect event. Business outcomes, bookings and conversions are not guaranteed.

• OTP verification
• Duplicate detection
• Fraud prevention systems
• Other verification technologies

Partners may report suspected invalid enquiries through official support channels. PirtTrip may review such requests at its sole discretion but shall not be obligated to refund, reverse or restore Connects.

Once a Connect has been consumed, it shall be deemed fully utilised. Refunds or reversals will generally not be available for reasons including:

• Customer non-response
• Booking cancellation
• No booking conversion
• Traveller changing plans
• Pricing disagreements
• Competitive comparison by travellers

Purchased Connects are non-refundable, whether used or unused, except where required by applicable law. Unused Connects do not create any entitlement to monetary reimbursement.

Unless otherwise specified:

• Connect validity may depend upon account activity.
• Promotional Connect packs may have separate validity periods.
• PirtTrip may restrict, suspend or review dormant Connect balances where an account remains inactive for six (6) months or longer.

Account inactivity may include prolonged periods without meaningful platform activity, including:

Definitions may be updated by PirtTrip from time to time.

• No login
• No response to enquiries
• No traveller engagement
• No meaningful participation on the platform

Connects are linked to the purchasing account and are generally non-transferable. PirtTrip may approve exceptional transfer requests entirely at its sole discretion.

PirtTrip may introduce promotional Connects including:

Promotional Connects may carry separate conditions, expiry periods and limitations.

• Welcome Connects
• Bonus Connects
• Referral rewards
• Festival campaigns
• Loyalty rewards
• Bulk purchase incentives

Any attempt to manipulate or abuse the Connect system may result in immediate action including:

Examples include:

• Forfeiture of Connects
• Cancellation of enquiries
• Account suspension
• Permanent account termination
• Legal action where applicable
• Fake self-generated enquiries
• Identity misuse
• Fraudulent accounts
• Duplicate abusive accounts
• Payment fraud
• Bad-faith chargeback disputes

Applicable taxes, including GST, shall be charged in accordance with applicable law. Partners are responsible for reviewing invoices issued for Connect purchases.

Purchasing Connects does not guarantee:

Connects provide only an opportunity to receive traveller enquiries.

• Bookings
• Revenue
• Customer responses
• Conversions
• Repeat customers
• Positive reviews
• Business growth

PirtTrip reserves the right to modify at any time:

PirtTrip further reserves the right to automatically unpublish, suspend, restrict or remove any Business Profile or Trip Listing where the associated account does not maintain the minimum required active Connect balance. Such suspension or removal shall not be considered termination of the Partner account and shall not entitle the Partner to any refund or compensation. Business Profiles and Trip Listings may be restored upon purchase of the required Connect(s), subject to applicable platform verification and policies.

• Connect allocation methodology
• Pricing
• Validity periods
• Purchase plans
• Feature access
• Lead distribution methodology
• Platform policies