Frequently Asked Questions

1. How can I book a trip with The Sair Sapata?
You can send us an inquiry through PirtTrip. Our travel team will contact you to understand your requirements, suggest suitable options and guide you through the booking process.

2. Do you offer customized trips?
Yes. We offer fully customized domestic and international trips based on your preferred destination, dates, budget, accommodation and activities.

3. Do you provide group travel?
Yes. We organize family groups, corporate groups, educational tours, institutional trips, pilgrimages and other group travel requirements.

4. Do you arrange corporate and educational tours?
Yes. We provide end-to-end travel arrangements for corporate, educational and institutional groups, including transportation, accommodation, sightseeing and customized itineraries.

5. Do you offer domestic and international travel?
Yes. We offer both domestic and international holiday packages, customized tours, group tours and spiritual journeys.

6. Can you arrange flights, hotels and local transportation?
Yes. Depending on the trip, we can arrange flights, hotels, transfers, sightseeing, transportation and other travel services as part of your itinerary.

7. Can I request a trip based on my budget?
Yes. Share your preferred budget, dates and requirements with us, and we will suggest suitable travel options.

8. How early should I book my trip?
We recommend booking as early as possible, especially for peak-season travel, group tours, flights and destinations with limited availability.

9. Are cancellation and refund policies the same for every trip?
Cancellation and refund conditions may vary depending on the destination, hotels, airlines and other service providers. The applicable terms will be communicated for your specific booking.

10. How can I get help during my trip?
Our team provides travel assistance and support according to the services included in your booking.

At The Sair Sapata by Tatva Drishti Travels & Company, we understand that plans can change. Our cancellation and refund policy is designed to be fair, transparent, and aligned with the policies of our travel partners such as airlines, hotels, and local operators.

Cancellation by the Traveller

If you wish to cancel your booking, please notify us in writing via email or WhatsApp. The date of cancellation will be the date on which we receive your written communication.

Standard Cancellation Charges (for most packages):

• 30 days or more before departure: 10% of total package cost (service charge)

• 15–29 days before departure: 25% of total package cost

• 7–14 days before departure: 50% of total package cost

• Less than 7 days before departure: 100% of total package cost (no refund)

Note: Airfare, visa fees, and hotel advance payments are often non-refundable and will be deducted as per actual partner charges.

Cancellation by the Company

In the rare event that The Sair Sapata by Tatva Drishti Travels & Company cancels a trip due to insufficient participation, unforeseen events, or government restrictions, you will receive a full refund of the tour amount paid, or you may choose to reschedule to a future date.
We are not liable for any additional costs such as independently booked flights, hotels, or personal arrangements made by the traveller.

Refund Process

• Refunds (if applicable) will be processed within 10–15 business days after the cancellation is confirmed.

• The refund will be credited to the same payment method used at the time of booking.

• Delays in refund processing may occur due to bank or third-party travel partner timelines.

No-Show Policy

If you fail to appear on the departure date without prior notice, no refund will be applicable.

Amendments to Bookings

Any changes to travel dates, hotel selections, or itinerary are subject to availability and partner approval.
Additional charges may apply for modifications.

Force Majeure (Unforeseen Circumstances)

In the event of natural disasters, pandemics, political unrest, flight cancellations, or any situation beyond our control, refunds will be handled according to the policies of the respective airlines, hotels, and service providers involved.
Service fees already incurred by The Sair Sapata may not be refundable.

Travel Insurance

We strongly recommend that all travellers purchase comprehensive travel insurance to cover unforeseen cancellations, medical emergencies, or trip interruptions.

Refund Policy

Refunds, wherever applicable, are processed according to the cancellation and refund terms applicable to the services booked. The refund amount may vary depending on the policies of airlines, hotels, transport providers, activity operators and other suppliers involved in the booking.

Any applicable cancellation charges, supplier penalties, non-refundable amounts and administrative charges may be deducted from the refundable amount.

Where a refund is approved, it will be processed after the applicable supplier refunds have been received and the refund amount has been determined. Processing time may vary depending on the payment method and the respective service providers.

Certain services, promotional offers, special fares, advance-purchase bookings and other travel arrangements may be partially or completely non-refundable.

The exact cancellation and refund conditions applicable to a particular trip will be communicated to the customer before or at the time of booking.